Now Available, The 2020 Guide to Continuous Integration and Continuous Delivery

Amalgam Insights’ Research Fellow Tom Petrocelli has just published a groundbreaking Market Landscape on Continuous Integration and Continuous Delivery titled “The 2020 Guide to Continuous Integration and Continuous Delivery: Process, Projects, and Products

This Market Landscape provides guidance on the processes, projects, products, and vendors that allow leading software development departments to effectively support continuous integration and delivery across their application portfolio. It is recommended for Software Engineering Directors  and IT Executives making “buy versus build” decisions and designing CI/CD workflows.

This report will be available at no cost until November 14th as a resource to the Amalgam Insights community, thanks to the support of Amalgam Insights’ Community.

How CrossKnowledge’s CK CONNECT Solution Effectively Assesses and Trains People Skills: A Neuroscience Evaluation

In a recently published Market Milestone, Todd Maddox, Ph.D., Learning Scientist and Research Fellow for Amalgam Insights, evaluated CrossKnowledge’s CK CONNECT Solution Suite from a neuroscience perspective.

Maddox argues that people (aka soft) skills training is an important part of any organizations Learning & Development strategy, but that most people skills training solutions are ineffective because they engage only the cognitive learning systems in the brain, instead of engaging a combination of cognitive, behavioral, and emotional learning systems in the brain. CK CONNECT meets these challenges and provides the competitive advantage that organizations need to attract, train, and retain the best talent.

For more information, read the full Market Milestone available on the CrossKnowledge website at no cost.

Skillsoft’s Compliance Solution Provides the Competitive Advantage Organizations Need in the Modern Workplace

In a recently published Analyst Insight, Todd Maddox, Ph.D., Learning Scientist and Research Fellow for Amalgam Insights, evaluated Skillsoft’s Compliance Solution Suite from a learning science perspective—the marriage of psychology and brain science.

Maddox argues that compliance is an area where organizations cannot afford to be negligent. Training isn’t a luxury, it’s a necessity. For training to be effective, it needs to optimally engage appropriate learning systems in the brain and be designed in such a way that it effectively trains hard skills, behavioral skills, interpersonal skills, and situational awareness.

For more information, read the full Market Milestone available on the Skillsoft website at no cost.

Why Skillsoft’s Workplace Harassment Prevention Training Solution Primes Behavior Change: A Learning Science Evaluation

In a recently published Analyst Insight, Todd Maddox, Ph.D., Learning Scientist and Research Fellow for Amalgam Insights, evaluated Skillsoft’s Workplace Harassment Prevention Training Solution from a learning science perspective—the marriage of psychology and brain science.

Maddox shows that effective harassment prevention training requires content that is engaging and highlights the nuances of harassing behavior. This content must then be delivered in a way that broadly engages multiple learning and memory systems in the brain in a way that “draws the learner in” and primes the learner for behavior change.

For more information, read the full Market Milestone available at no cost on the Skillsoft website.

3 Big 2019 Trends and 4 Strategic Tips for Managing the Transforming Cost of Technology

Amalgam Insights estimates that the total technology spend formally and centrally managed by enterprises with over $1 billion in revenue from telecom, network, mobility, Software-as-a-Service (SaaS), and Infrastructure-as-a-Service will double from June of 2019 by the end of 2021 driven by the massive growth of cloud computing and the need to manage a variety of “shadow IT” costs that grow to the size that formal management is required.. By “formally and centrally managed,” Amalgam Insights assumes full visibility of inventory, contracts, billing, and service orders across all vendors with active usage and supplier optimization efforts.

In 2019, Amalgam Insights notes several key trends in the world of technology expense management that IT organizations should be aware of.

First, every IT expense management solution is increasingly focused on cloud-based expenses, either in terms of Software as a Service or Infrastructure as a Service. Established Software Asset Management (SAM) companies are working on their SaaS expense capabilities including Aspera, Flexera, ServiceNow, and Snow Software and a variety of standalone vendors including Alpin, Binadox, Cleanshelf, Intello, Torii, and Zylo are emerging. Amalgam Insights is planning a SmartList for November 2019 to focus on key vendors to manage SaaS across the SaaS expense, SAM, and Technology Expense markets.

On the IaaS side, every major global Technology Expense Management solution has launched IaaS management capabilities, also known as FinOps or Cloud FinOps, including Asignet, Calero, Cass Information Systems, Cimpl, Dimension Data, MDSL, Sakon, and Tangoe. In addition, this market has been an area of rapid acquisition over the past couple of years including Microsoft’s acquisition of Cloudyn, Apptio’s acquisition of Cloudability (which calls this practice “FinOps”), and VMware’s acquisition of CloudHealth Technologies. And there are still standalone players such as Cloudcheckr in this space as well. This crowded market seeking to manage the next $100 billion of public cloud spend represents an interesting set of choices for IT departments in choosing how to aggregate and manage IT spend.

(As an aside, Amalgam Insights finds the use of the term “FinOps” by Apptio and Cloudability to be an interesting way to coordinate multiple departments and provide guidance on how to manage cloud expenses. At the same time, FinOps seems to be recreating the wheel to some extent in rebuilding a set of practices and cross-departmental teams that already have been managing telecom expenses for a number of years. Amalgam Insights is quite interested in seeing how this duplication of effort within IT departments will sort itself either by the establishment of separate Cloud FinOps departments, integration of Cloud FinOps and “Telecom FinOps” a.k.a. Telecom Expense Management, or the integration of both cloud and telecom into a larger IT expense or finance role. This is an interesting transitional period for IT expense as more spend moves to subscription, usage, feature, user, department, and project-based spend and chargeback models. )

A third key trend is the move to Europe. European IT is being targeted as an area that has traditionally been informally managed or managed in geographic silos that prevent strong global management and alignment with strategic enterprise efforts. To solve this problem, there has been a variety of acquisitions and office launches across Europe as the likes of Calero, MDSL, Tangoe, Flexera, Snow Software, Cloudcheckr, ServiceNow, VMware, and others. Amalgam Insights notes that European IT management challenges have been poorly supported in the past by global vendors that have not adequately accounted for the differences in managing data, connectivity, and compliance in each European country and the relative lack of geographic footprint to support services. In light of this, Amalgam Insights has been tracking European IT management successes and provides guidance on this topic for end user, investor, and vendor advisory clients.

To prepare for this evolution in technology expense management, Amalgam Insights provides the following guidance for Chief Information Officers, Chief Procurement Officers, Chief Accounting Officers, and related IT procurement, finance, and expense managers to prepare for the second half of 2019 and beyond based on prior guidance and research.

$100K and 30% are key benchmarks for specialized IT spend categories. Once an IT spend management category exceeds $100,000 per month, organizations start having the potential to save at least one employee’s worth of payroll through optimization by pursuing the 30% savings that typically exist in a previously unmanaged environment that has not been formally managed or audited over the last five years. At this point, your company should start looking for a dedicated solution for expense management, whether it be manual support from an in-house employee with telecom experience, a software platform to support management, or managed services to support contract, invoice, inventory, and usage management. These rules of thumb are especially true in SaaS and IaaS management, which are currently rife with poor governance, duplicate spending, and unmonitored usage patterns associated with decentralized cloud computing purchases.

Enterprise buyers at Global 2000 companies should review their current strategy for IT spend categories with the goal of supporting all cloud, software, hardware, network, and mobility spend from a usage and subscription-based perspective. IT is moving to a subscription and usage-based paradigm that started by enterprise telecom and then evolved through the enterprise adoption of cloud computing. Firms currently considering new or replacement IT expense vendors, due diligence in understanding prospective vendors’ roadmap and experience for new technology categories is vital for futureproofing this investment. This is especially true in an “As-a-Service” world where all aspects of IT are increasingly being sourced and billed in a telecom-like function which shifts these vendor relationships from traditional asset-based approaches to subscription and relationship-based approaches. Look for depth in the following functional areas: inventory, invoice line-items, service orders, disputes, optimization, governance, and security.

Customer satisfaction, geographic expertise, vertical expertise, and depth of managed and professional services are key differentiators. Amalgam recommends that companies looking at TEM solutions focus not only on the technical aspects of invoice and inventory management, but on the alignment between the vendor’s expertise and the potential buyer’s geographic footprint and business model. This alignment is often more important than the extremely granular Request for Proposals that Amalgam has seen in this industry. In 2019, there have been a number of specific trends in this regard, such as the telecom expense management market’s push towards aggregating European spend among market leaders, focus on providing additional managed services such as security and managed mobility, and vertical-specific cost management focuses that also include specific asset management and IT management strategies. Customer retention and satisfaction are also key metrics. For mature solutions, it is not uncommon to see annual customer retention metrics above 95% and to see an year-over-year increase in wallet share as new cloud and app spend is brought into a solution.

Rather than ask hundreds of questions where there is little to no differentiation, such as how invoices are processed and whether a specific type of inventory can be stored within the solution, focus on how the vendor supports the usage and management of value-added technology. The goal of IT is not to restrict the use of helpful technologies, but to increase the use of productivity-driving and outcome-improving technologies and then to providing that optimal level of utilization in a cost-effective manner. Spend management vendors that can help identify technology associated with revenue growth or customer satisfaction provide a competitive edge in understanding the cost-basis of strategic IT. By taking these steps, companies can start to better understand how to manage IT spend more practically.

(Note: This piece is an excerpt from Amalgam Insights’ upcoming SmartList for Technology Expense Management Market Leaders scheduled to publish in August 2019. If you would like more information about this topic, if you are considering a net-new or replacement purchase for IT expense management, or are interested in the upcoming report, please feel free to contact us at info@Amalgaminsights.com)

Strategic Presentation for the Amalgam Insights Community – 5G Context for the Strategic Enterprise

I’ve recently had the opportunity to present on the present and future of 5G as a business enabler. Based on the past 20 years I’ve spent around the carrier, reseller, IT management, and industry analyst sides of the business, I’m looking forward to sharing part of my presentation to the Amalgam Insights audience and show why 5G introduces a new Age of Mobility to follow the Age of Voice, the Age of Text, the Age of Apps, and the Age of Streaming!

If you’re interested in further discussing any aspect of this deck or the repercussions of 5G for your business, please feel free to get in contact with us at info@amalgaminsights.com! Please click on the link below to download the slide deck and learn more about what 5G practically means for the world of business over the next year or two.

Amalgam Insights – 5G Context for the Strategic Enterprise

In Case You Missed It: Why Augmented Reality is an Effective Tool in Manufacturing: A Brain Science Analysis

As you may know, PTC LiveWorx 2019 featured my live presentation “Why Augmented Reality is an Effective Tool in Manufacturing: A Brain Science Analysis“.

For those of you who couldn’t make it to LiveWorx or to the presentation, we are providing the slides so you can catch up! Simply click on the title slide or link below to download the slides.

Why Augmented Reality is Effective in Manufacturing

If you’d like to discuss this presentation in greater detail or have me speak to your organization on this topic, please follow up at info@amalgaminsights.com.

Context:

This presentation focuses on a brain science evaluation of augmented reality tools in manufacturing and their roles in:

    • reducing the cognitive load on the learner
    • providing the opportunity for limitless practice, and
    • accelerating learning and retention by broadly recruiting multiple learning systems in the brain in synchrony.

Specifically, AR tools simultaneously recruit cognitive, behavioral and experiential learning systems in the brain thus creating multiple distinct, but highly interconnected memory traces.

In comparison, traditional tools focus almost exclusively on the cognitive skills learning system. In this presentation, I examine a number of use cases for AR including supply chain, environmental health and safety (EHS), product development, equipment operation, and field service. Finally, I summarize the brain science underpinnings for the effectiveness of AR tools in each use case.

Please take a look and follow up with any questions you may have!

Why Augmented Reality is Effective in Manufacturing

Todd Maddox Reveals How PTC’s Vuforia Expert Capture Speeds Time to Productivity While Reducing Training Costs

The brain science of learning suggests that the most effective workforce training tools engage the worker in a way that directly and naturally maps onto the relevant learning and memory systems in the brain.

PTC’s Vuforia Expert Capture uses augmented reality technology to meet these needs by curating subject matter experts’ knowledge and presenting that information to workers in a way that minimizes cognitive load while simultaneously engaging experiential and behavioral skills learning systems in the brain.

This speeds time to productivity, trains subject matter and behavioral skills expertise, all while reducing training costs. To describe how this works, I’ve recently written a Market Milestone describing the brain science and use cases that Expert Capture is best suited for. To access this report, which has been licensed by PTC, at no cost, please visit https://www.ptc.com/en/resources/ar/report/brain-science-behind-augmented-reality

Amalgam Insights Publishes Highly Anticipated SmartList on Service Mesh and Microservices Management

Amalgam Insights has just published my highly anticipated SmartList Market Guide on Service Mesh. It is currently available this week at no cost as we prepare for KubeCon and CloudNativeCon Europe 2019 where I’ll be attending.

Before you go to the event, get prepared by catching up on the key strategies, trends, and vendors associated with microservices and service mesh. For instance, consider how the Service Mesh market is currently constructed.

To get a deep dive on this figure regarding the three key sectors of the Service Mesh market, gain insights describing the current State of the Market for service mesh, and learn where key vendors and products including Istio, Linkerd, A10, Amazon, Aspen Mesh, Buoyant, Google, Hashicorp, IBM, NGINX, Red Hat, Solo.io, Vamp, and more fit into today’s microservices management environment, download my report today.

Todd Maddox Explains Why Extended Reality (xR) Technologies Will Disrupt Corporate L&D

Research Fellow Todd Maddox, Ph.D. has just published a new Analyst Insight: Leveraging Learning Science: Why Extended Reality (xR) is Poised to Disrupt Corporate Learning and Development.

In this Analyst Insight, Todd Maddox, Ph.D. provides guidance on why Augmented and Virtual Reality are set to disrupt corporate learning. This report focuses on a learning science evaluation of the potential for extended reality (xR) technologies to disrupt corporate L&D and show how xR technologies have the potential to improve the quality and quantity of training, to accelerate learning and enhance retention in all aspects of corporate learning to provide the following benefits:

Please register or log into your Amalgam Insights Community account to read more.
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