On February 24, 2021, Linda Rosencrance wrote How IoT Devices Can Enhance the Connected Customer Experience for IoT World Today. Amalgam Insights’ CEO and principal analyst, Hyoun Park, spoke with Rosencrance, offering his thoughts for her report.
Defining IoT fore customer experience can be challenging, as each of the devices that can replicate sense and use a variety of connectivity options, said Hyoun Park, CEO and principal analyst at Amalgam Insights.
A Bluetooth camera could be very different from a cellular connected microphone, for instance. In each case, the ability to augment the experience is limited by the quality of the hardware, the bandwidth available in the network, the type of connectivity used, and the accessibility to the outputs of that device, Park said.
“Think of a security camera,” he said. “If it lacks the resolution to make out a person’s face, it is functionally useless,” he said. “If the signal can’t be transferred from the device to a screen in a timely manner, the viewer will just see jittery nonsense even if the camera works. If the signal is hacked, this information could be shared with other people. And if the camera output can only be seen on proprietary apps or devices, it reduces the accessibility of the output.”
To read the article, including more insights from Park, please visit IoT World Today.