Author: Tom Petrocelli, Research Fellow, DevOps and Collaboration
Key Stakeholders: Data Management Leaders, Developers, Systems Architects, Operations Managers, CIOs, DevOps Leaders
Why It Matters: As data management systems, and IT systems in general, scale up, they require new service and support offerings that emphasize learning and expert advice.
Top Takeaway: Informatica’s new support and service bundles are designed to help customer succeed as they grow from development, to production, and eventually through scale up.
This paper is also available at no cost on the Informatica website. Informatica has sponsored this research and obtained commercial distribution rights.