Key Stakeholders: Chief Information Officers, Chief Technology Officers, Telecom Directors and Managers, Mobility Directors and Managers, IT Architects, Vice President/Director/Manager of IT Operations, DevOps Managers, System Architects, Product Managers, IT Sourcing Directors and Managers, IT Procurement Directors and Managers
Why It Matters: As companies seek to recover from the COVID pandemic and support a New Normal hybrid workforce, the demand for enterprise mobility is increasing rapidly. Amalgam Insights estimates that enterprise mobility spend will increase by 12% in 2021 both to support this new work environment and to catch up on spend that was postponed in 2020.
At the same time, businesses face the IT Rule of 30, Amalgam Insights’ rule stating that every unmanaged IT spend category averages a 30% opportunity to cut costs, including telecom, mobility, cloud, and software. This report explores 15 market-leading solutions out of the 50+ solutions that Amalgam Insights covers in the management of mobile devices, data plans, accessories, and apps: Asignet, brightfin, Calero-MDSL, Cass Information Systems, Mindglobal, Motus, Network Control, One Source, Sakon, Tangoe, Tellennium, Upland Software, vCom, vMOX, and WidePoint.
Top Takeaway: This guide provides CIOs with the key trends, top vendors, and salient recommendations to move forward with an appropriate investment for wireless expense management at a time when wireless expenses are increasing rapidly and CIOs are asked to be good stewards of IT budget and spend. Wireless expenses expand far beyond rate plans and devices, as contracts, mobile support, invoice processing, workforce enablement, and the establishment of mobility as part of core IT and operations are also part of the total cost of ownership for enterprise mobility. To develop an efficient wireless expense management environment, IT departments must choose a solution that fits with the organization’s current skills, mobility management needs, and additional concerns that may be related to mobility such as network bandwidth, security, process automation, and other spend areas.