Revealing the Learning Science for Improving IT Onboarding

Key Stakeholders: IT Managers, IT Directors, Chief Information Officers, Chief Technology Officers, Chief Digital Officers, IT Governance Managers, and IT Project and Portfolio Managers. Top Takeaways: Information technology is innovating at an amazing pace. These technologies hold the promise of increased effectiveness, efficiency and profits. Unfortunately, the training tools developed to onboard users are often…

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The Brain Science of Effective Corporate Soft Skills Training

Cognitive and Behavior Systems of Learning

Companies Mentioned: Deloitte, Salesforce, SAP, Cornerstone, Saba, Skillsoft, Fivel, PageUp, PeopleFluent, Talentsoft, Oracle, SilkRoad, IBM, Lumesse, Litmos, D2L, LearnCore, and Lessonly

Soft skills are “people skills”, and they are extremely important in the commercial sector. They involve showing and feeling empathy, embracing diversity, and understanding that we all have biases that we need to be aware of and keep in check. They involve effective interpersonal interactions and real-time communication skills and are relevant at all corporate levels. Whether office staff who interface with clients, office managers who interface with employees and their superiors, or the C-suite who provide the leadership and vision for the company, effective soft skills matter. An individual with strong soft skills can be an effective collaborator, leader, and “good” citizen. They not only know “what” behaviors are appropriate and inappropriate, but they know “how” to generate those behaviors and do so in a highly effective manner.
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Dual Learning Systems in the Brain: Implications for Corporate Training

Effective training is critical in all business sectors. In 2017, over $360 billion was spent on training worldwide, with over $160 billion spent in the U.S. alone. Given the ever-changing nature of the corporate landscape, as new technologies are introduced (e.g., AI) or upgraded (e.g., constant software upgrades), and as new challenges arise (e.g., sexual harassment in the workplace) corporate training must evolve to meet the growing need.
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