Description
Authors: Kelly Teal, Hyoun Park
Amalgam Insights gets it. Compared to overseeing cloud computing, software as a service, cybersecurity, generative
AI, or some other flashy technologies, telecom and network management is … not sexy. In fact, one could argue it’s a
staid, stale practice that has seen its heyday.
But some of this blame comes from outdated TEM vendor positioning. To differentiate between TEM vendors, businesses must take full advantage of the advanced and high-value capabilities that specific TEM vendors bring to market, but do not always state in their public go-to-market positioning. All around, it’s a disservice to end users, one that Amalgam Insights, with its particular expertise in TEM, challenges and corrects with this report.
Perhaps the most significant outcome from Amalgam Insights’ new research lies in its ability to help enterprise IT
retain — or regain — a seat at the CFO’s table. Telecom and wireless usage and planning capabilities are often
managed only at a low-level or outsourced level, which prevents the data from being presented at executive level
meetings or integrated with other strategic IT data.
IT, especially in the TEM office, must fight for an advisory role by delivering a deep understanding of how and why the organization uses the telecom and network resources it does, the context that TEM can provide for future AI and digital transformation efforts, and how IT controls those expenses for the greater good.
Amalgam Insights’ 2024 Distinguished Vendors are: Apex BI, Asignet, Brightfin, Calero, Cass Information Systems, Mindglobal, RadiusPoint, Sakon, Tangoe, vCom, and VMOX