This week, everybody is talking about Google Duplex, announced earlier this week at Google I/O. Based on previous interactions with IVRs from calling vendors for customer support, Duplex is an impressive leap forward in natural language AI, and offers future hope at making some clerical tasks easier to complete. Duplex will be tested further by a limited number of users in Google Assistant this summer, refining its ability to complete specific tasks: getting holiday hours for a business, making restaurant reservations, and scheduling appointments specifically at a hair salon.
So what does this mean for most businesses?