Tag: Salesforce

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TWIET Episode 44

Welcome back to This Week in Enterprise Technology, Hyoun Park and Charles Araujo analyze the latest enterprise technology announcements and how they will affect your business and your bosses’ expectations.

Join TWIET as we guide CIOs and technical managers through the strategic ramifications behind the vendor hype, product innovation, and the avalanches of money going in and out of enterprise tech. As always, this podcast is available in audio, video, and broken up into sections for your benefit.

As always, if you enjoy this, like, subscribe, comment, and get in touch with us. 

Audio – https://www.buzzsprout.com/2319034/episodes/16394894

Topics for this week include:

  1. How Does Florida’s Pornhub Ban Affect Content Access?
  2. 6th Circuit Kills Net Neutrality: IT Investment Concerns
  3. Has Google Figured Out GenAI’s Killer App?
  4. Agentforce 2.0 Evolves Enterprise Agentic AI
  5. What Is the Future of AI Pricing?
  6. Aaron Levie Clarifies the Value of AI Access to PCs
  7. Bench’s Rough Winter Break: Enterprise SaaS Considerations
  8. Felicis & The Promise of Lights Out Ops
  9. Is AI Your New Organizational Strategist?
  10. Are AI Hallucinations About Being Wrong or Being Creative?

1. How Does Florida’s Pornhub Ban Affect Content Access?

At the beginning of 2025, Florida placed a new age and ID verification requirement for adult content leading to notorious site PornHub leaving the state. Behind the shock value, this is a trend in the United States with 19 states now having specific ID verification requirements for certain types of content. What does this mean for businesses seeking to provide content?

Source:

Jessica Lyons on The Register: https://www.theregister.com/2025/01/05/pornhub_vpn_demand_surge/

2. 6th Circuit Kills Net Neutrality: IT Investment Concerns

The United States Sixth Circuit Court of Appeals decided on January 2, 2025 to repeal the concept of net neutrality, the idea that content should be treated equally by networks. Now that networks have no legal obligation to treat content equally, what does this mean for software providers and for large enterprises providing content over the Internet? Will networks play favorites? Will hyperscalers need to team up with networks?

Sources:

Brian Barrett’s coverage on Wired: https://www.wired.com/story/net-neutrality-ruling-dead/ 

US 6th Circuit Court Ruling: https://www.opn.ca6.uscourts.gov/opinions.pdf/25a0002p-06.pdf 

3. Has Google Figured Out GenAI’s Killer App?

Despite Google’s undeniable groundbreaking work in AI, Google is finding itself playing catch-up in the enterprise AI world. Google DeepMind has unveiled Project Astra and Gemini 2.0  to enhance generative AI. Astra is intended to act as a multimodal universal assistant using text, speech, and images. The technology is interesting and novel, but Charles and Hyoun debate whether Google will figure out how to productize this technology. 


Source:

Will Douglas Heaven on MIT Technology Press: https://www.technologyreview.com/2024/12/11/1108493/googles-new-project-astra-could-be-generative-ais-killer-app/  

4. Agentforce 2.0 Evolves Enterprise Agentic AI

Salesforce announced Agentforce 2.0, one of the first 2.0 products in the Agentic AI world. Among other things, Salesforce upgraded its agentic capabilities, included more of Saleforce’s ecosystem directly into the Agentforce offering, and doubled its commitment to AI sales. Hyoun and Charles discuss how the Salesforce AI technology ecosystem stands up in a heated AI market. 

Source:

Salesforce: https://www.salesforce.com/news/press-releases/2024/12/17/agentforce-2-0-announcement/ 

5. What Is the Future of AI Pricing?

CIO.com’s Grant Gross takes on one of the most interesting topics in tech: the conundrum of pricing for AI. Charles and Hyoun explore a varied portfolio of pricing strategies and maturity models, along with a classic Harvard Business Review article, that will shape the future of AI FinOps and cost. 

Source

Grant Gross on CIO.com: https://www.cio.com/article/3624540/how-will-ai-agents-be-priced-cios-need-to-pay-attention.html

6. Aaron Levie Clarifies the Value of AI Access to PCs

Box CEO Aaron Levie is no stranger to sticking his neck out when it comes to predicting the future of enterprise software. In a recent X post, Levie elucidates the value of AI agents accessing browsers and personal computers from an information access perspective. Charles and Hyoun discuss a future where the agent is more empowered to directly connect users and apps. 

Source:

Aaron Levie: https://x.com/levie/status/1867027506286694539 

7. Bench’s Rough Winter Break: Enterprise SaaS Considerations

Bench was once known for having raised over $110 million to support small and medium business accounting needs and posted of having over 35,000 US customers. But on December 27, all that changed as venture debt became due, and Bench was unable to pay. Hyoun and Charles warn of how this may be a harbinger for the volatility of SaaS solutions in 2025 that have not provided a Plan B to customers. 

Sources:

Bench FAQs: https://www.bench.co/transition-faqs

Josh Scott on BetaKit: https://betakit.com/bench-had-a-crazier-holiday-break-than-your-startup/

8. Felicis Outlines The Promise of Lights Out Ops

IT ops has long been a consuming, demanding, and challenging job to support. Venture capital firm Felicis provides its vision on the future of IT management with a strong assist from AI. Charles and Hyoun are fully onboard with this vision, but we point out some of the challenges of taking on current enterprise stalwarts, such as ServiceNow and Atlassian. 

Source:

Felicis: https://www.felicis.com/insight/ai-it-qa-incident-response 

9. Is AI Your New Organizational Strategist?

On Wired, Wharton professor Ethan Mollick argues that AI can serve as a new organizational management strategist to help connect people, show new relationships between employees, and even help structure the company more optimally. Charles and Hyoun debate AI‘s readiness to serve as the strategist both from a discovery perspective and whether existing employee management systems are ready to support this vision. 

Source:

Wired.com: https://www.wired.com/story/artificial-intelligence-work-organizational-strategy/

10. Are AI Hallucinations About Being Wrong or Being Creative?

What is an AI hallucination? In this recent New York Times article, scientists including recent Nobel Prize winner David Baker are described as using AI hallucinations in their research when they are using AI to design theoretical or prospective proteins. Is using AI to take a defensible and novel approach a hallucination? Or are we starting to overuse the term hallucination when it comes to AI? Charles and Hyoun dig into the problematic nature of the AI hallucination. 

Source:

New York Times: https://www.nytimes.com/2024/12/23/science/ai-hallucinations-science.html?unlocked_article_code=1.j04.sL5u.KAcpuZWQiabS&smid=url-share 

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This Week in Enterprise Tech, Week 3

This Week in Enterprise Tech, brought to you by the DX Report’s Charles Araujo and Amalgam Insights’ Hyoun Park, explores six big topics for CIOs across innovation, the value of data, strategic budget management, succession planning, and enterprise AI.

1) We start with the City of Birmingham, which is struggling with its SAP to Oracle migration. We discuss how this IT project has shifted from the promise of digital transformation to the reality of being in survival mode and the cautions of mistaking core services for innovation.

Article link: https://www.theregister.com/AMP/2024/02/28/birmingham_city_council_to_spend/

2) We then take a look at Salesforce’s earnings, where the Data Cloud is the Powerhouse of the earnings and CIOs are proving the value of data with their pocketbooks and the power of the purse. We break down the following earnings chart.


3) We saw NVIDIA’s success in AI as a sign that CIO budgets are changing. Find out about the new trend of CIO-led budgets that are independent of the traditional IT budget, as well as Charles’ framework of separating the efficiency bucket from the innovation bucket from his first book, The Quantum Age of IT.

Article link: https://www.wsj.com/articles/corporate-ai-investment-is-surging-to-nvidias-benefit-5611ffc5?mod=djemCIO

4) One of the hottest companies in enterprise software sees a big leadership change, as Frank Slootman steps down from Snowflake and Sridhar Ramaswamy from the Neeva acquisition takes over. We discuss why this is a good move to avoid stagnation and discuss how to deal with bets in innovation.

Article link: https://www.cnbc.com/amp/2024/02/28/new-snowflake-ceo-says-ai-will-keep-him-busy-for-many-years-to-come.html

5) Continuing the trend of innovation management, we talk about what Apple’s exit of the electric car business means in terms of managing innovative moonshots and what CIO’s often miss in terms of setting metrics around leadership and innovation culture.

Article link: https://www.nytimes.com/2024/02/28/business/dealbook/apple-car-project-to-drive-wider-innovation.html?referringSource=articleShare&smid=nytcore-ios-share

6) And finally, we talk about the much-covered Google Gemini AI mistakes. We think the errors themselves fall within the range of issues that we’ve seen from other large language models, but we caution why the phrase “Eliminate Bias” should be a massive red flag for AI projects.

Article link: https://www.theverge.com/2024/2/28/24085445/google-ceo-gemini-ai-diversity-scandal-employee-memo

This Week In Enterprise Tech is hosted by:

Charles Araujo of The DX Reportand

Hyoun Park of Amalgam Insights