Key Stakeholders: CIO, CFO, Controllers, Comptrollers, Accounting Directors and Managers, IT Finance Directors and Managers, IT Expense Management Directors and Managers, Telecom Expense Management Directors and Managers, Enterprise Mobility Management Directors and Managers, Digital Transformation Managers, Internet of Things Directors and Managers On May 21st and 22nd, Amalgam Insights attended and presented at Tangoe LIVE…
Note: This blog contains excerpts from Amalgam’s Market Milestone document. For the full story, including additional context and recommendations for Global 2000 organizations, purchase the full report.
Key Stakeholders: CIO, CFO, IT Finance, Telecom Managers, Network Managers, Mobility Managers, Software Asset Managers.
On January 17th, Sakon, formerly known as GSG, announced the launch of the Sakon platform, a Software as a Service suite of six applications to support the following areas: Mobility and Internet of Things Service Management, Network Services, Cloud Applications Management, Expense Management, Sourcing & Transformation Management, and Insights and Intelligence. This platform will be available as an annual subscription to support telecom, network, IoT, and SaaS management needs for enterprise IT organizations.
On December 29th, 2017, Calero Software acquired Comview, an experienced telecom expense management and call accounting software and services provider. Financial terms were not disclosed. From Amalgam’s perspective, this acquisition is important in demonstrating the plans of Calero under its new ownership, Riverside Partners, and in establishing Comview’s role in the Technology Expense Management market. With this acquisition, all Comview personnel other than Founder John Perri are expected to move to Calero. Calero has committed to supporting Comview’s solution for the immediate future. Comview is expected to run as “a Calero company” with independent development and operations in the short term.
Overall, Amalgam is bullish on this acquisition as it combines the strengths of a veteran TEM provider, Comview, with strong customer service and an integrated platform with the scale and breadth of Calero’s capabilities.
On December 28th, Apple released a statement regarding the fact that it was planning to lower the battery replacement costs for Apple 6s and 7s from $79 to $29 as a followup to a December 20th statement made to Techcrunch in which Apple described how it was slowing down iPhone 6s and 7s. This piece provides guidance to enterprise IT, mobility, and procurement managers on what this issue is and how to take full advantage of this situation to improve your enterprise mobility environment.
Recommended Audience: CIO, Chief Procurement Officer, IT Procurement Directors and Managers, Mobility Directors and Managers, Telecom Directors and Managers, IT Service Desk Directors and Managers
Vendors Mentioned: Apple, Samsung, Huawei, Calero, DMI, DXC, Ezwim, G Squared Wireless, Honeywell, IBM, Intratem, MDSL, MOBI, Mobichord, MobilSense, Mobile Solutions, NetPlus, Network Control, One Source Communications, Peak-Ryzex, RadiusPoint, Stratix, Tangoe, vCom Solutions, Visage, Vox Mobile, Wireless Analytics
On September 13th, 2017, Riverside Partners, a Boston-based private equity firm, announced the acquisition of Calero Software from Clearlake Capital. Calero manages more than $6 billion of annual telecom, mobility, and cloud spend for more than 3,000 customers in 40+ countries and provides managed mobility services for more than 400,000 devices, making it one of the largest technology expense management solutions overall behind Tangoe’s $38 billion+ in technology expense management and Flexera’s $13 billion+ in software expense management. (Cass does not break out its telecom spend, but Amalgam believes it to be similar in scale to Calero.)
This blog covers Amalgam’s perspective on:
- Why Clearlake sold Calero?
- Who is Riverside Partners, a relatively new player in the TEM space?
- What to expect from Calero going forward?
Over the past decade, Telecom Expense Management has evolved substantially from its roots of telecom and network spend to a more holistic combination that also includes mobility, end user computing, Software as a Service, and Infrastructure as a Service. Because of this expansion of spend, TEM has evolved from Telecom Expense to Technology Expense Management which can be used to manage the majority of enterprise IT.
Amalgam finds that there are a number of high-quality TEM solutions that are hiding under the radar of enterprise buyers despite being market leaders. As an example, in May of 2017 Gartner put together a Market Guide of Telecom Expense vendors including vendors handling multiple billions of dollars in technology spend such as Calero, Cass Information Systems, Cimpl, Dimension Data, MDSL, Tangoe, and WidePoint as well as strong competitors Comview, Mobile Solutions, Network Control, Saaswedo, TNX, and VoicePlus. Although these Gartner-named vendors all provide TEM solutions that are appropriate for various market sectors and needs, Amalgam believes that a number of strong competitors were left out both in the multi-billion dollar management and the strong competitor categories that should be considered in competitive vendor selection environments.
To provide additional insight and to ensure that representative global vendors such as the largest standalone Australian TEM vendor and the largest standalone European TEM vendor were covered, Amalgam is proud to present 8 Hidden Gems for Telecom Expense Management available at no cost for the first 100 downloaders.
[Updated May 3rd with links to additional coverage from AOTMP, Blue Hill Research, Oracle Dispatch, StraTEM Consulting, and the Wall Street Journal]
On April 28, Marlin Equity Partners, an investment firm with over $3 billion in capital under management and the current owner of Telecom Expense and Enterprise Mobility Management vendor Asentinel, announced entering an agreement to purchase Tangoe for $6.50 per share for a transaction estimated at $242.6 million in cash.